Refund Policy

• 7-Day Free Trial

  Try the platform with full access.

• 30-Day Guarantee

  Annual plans include full protection.

• Fast Processing

  Refunds in 5–10 business days.

Eligible for Refund

• Technical Issues

  Critical technical problems that prevent you from using core features, reported within 7 days and unresolved after reasonable troubleshooting attempts.

• Service Unavailability

  Extended service downtime exceeding 48 consecutive hours (excluding scheduled maintenance) that significantly impacts your business operations.

• Billing Errors

  Duplicate charges, incorrect billing amounts, or charges after subscription cancellation will be corrected and refunded.

• Feature Misrepresentation

  If advertised core features are not available or function materially differently than described on our website or in sales materials.

Not Eligible for Refund

• Change of Mind

  Deciding you no longer need the service after your trial period has ended.

• Partial Period Usage

  Unused time remaining in your subscription period after cancellation.

• User Error

  Issues resulting from incorrect setup, improper use, or lack of training.

• Third-Party Integration Issues

  Issues caused by third-party services or integrations outside our control.

• Violation of Terms

  Account termination due to violation of our Terms & Conditions.

• Annual Subscriptions (After 30 Days)

  Annual plans are non-refundable after 30 days.

• 1

  Submit Request

  Contact our support team via email, chat, or phone with your refund request and reason.

• 2

  Request Review

  Our team reviews your request within 2-3 business days and may contact you for more details.

• 3

  Decision Notification

  You'll receive our decision by email. If approved, refund processing begins.

• 4

  Refund Processing

  Approved refunds are processed within 5-10 business days to your original payment method.

• Day 1–7 — Free Trial Period

  Full access to all features with no charges. Cancel anytime at no cost.

• Day 8–30 — 30-Day Money-Back Guarantee

  Annual subscriptions may request a full refund within 30 days.

• After 30 Days — Case-by-Case Review

  Refund eligibility is evaluated individually based on circumstances.

Monthly Subscriptions

• Cancel anytime before next billing cycle
• No refunds for current month's usage
• Access continues until the end of billing period

Annual Subscriptions

• 30-day money-back guarantee
• Full refund within first 30 days
• No prorated refunds after 30 days

• How long does it take to receive a refund?

  Refunds are processed within 5–10 business days after approval. Bank timelines may add 3–5 additional days.

• Can I get a partial refund for unused months?

  No, we do not offer prorated refunds. You keep full access to your account until the billing period ends.

• What happens to my data after a refund?

  Your account closes after a refund. You have 90 days to export your data before it is permanently deleted.

• Are add-on features refundable?

  Add-ons follow the same refund policy, except usage-based credits (SMS/API) which are non-refundable once used.

• What if I was charged after cancellation?

  We will fully refund incorrect charges if you contact us immediately with details.

• Can I switch plans instead of refunding?

  Yes. You may downgrade or switch plans anytime. Contact support for assistance.