Refund Policy
We want you to be completely satisfied with your subscription. Learn how refunds work.
7-Day Free Trial
Try the platform with full access.
30-Day Guarantee
Annual plans include full protection.
Fast Processing
Refunds in 5–10 business days.
Refund Eligibility
Eligible for Refund
Technical Issues
Critical technical problems that prevent you from using core features, reported within 7 days and unresolved after reasonable troubleshooting attempts.
Service Unavailability
Extended service downtime exceeding 48 consecutive hours (excluding scheduled maintenance) that significantly impacts your business operations.
Billing Errors
Duplicate charges, incorrect billing amounts, or charges after subscription cancellation will be corrected and refunded.
Feature Misrepresentation
If advertised core features are not available or function materially differently than described on our website or in sales materials.
Not Eligible for Refund
Change of Mind
Deciding you no longer need the service after your trial period has ended.
Partial Period Usage
Unused time remaining in your subscription period after cancellation.
User Error
Issues resulting from incorrect setup, improper use, or lack of training.
Third-Party Integration Issues
Issues caused by third-party services or integrations outside our control.
Violation of Terms
Account termination due to violation of our Terms & Conditions.
Annual Subscriptions (After 30 Days)
Annual plans are non-refundable after 30 days.
Refund Request Process
- 1
Submit Request
Contact our support team via email, chat, or phone with your refund request and reason.
- 2
Request Review
Our team reviews your request within 2-3 business days and may contact you for more details.
- 3
Decision Notification
You'll receive our decision by email. If approved, refund processing begins.
- 4
Refund Processing
Approved refunds are processed within 5-10 business days to your original payment method.
Important Notes
- Refund requests must be submitted within 30 days.
- Provide a detailed explanation for your refund request.
- Additional documentation may be required.
- Refunds are issued to the original payment method.
Refund Timeline & Windows
Free Trial Period
Full access to all features with no charges. Cancel anytime at no cost.
30-Day Money-Back Guarantee
Annual subscriptions may request a full refund within 30 days.
Case-by-Case Review
Refund eligibility is evaluated individually based on circumstances.
Monthly Subscriptions
- ✔ Cancel anytime before next billing cycle
- ✔ No refunds for current month's usage
- ✔ Access continues until the end of billing period
Annual Subscriptions
- ✔ 30-day money-back guarantee
- ✔ Full refund within first 30 days
- ✘ No prorated refunds after 30 days
Frequently Asked Questions
How long does it take to receive a refund?
Refunds are processed within 5–10 business days after approval. Bank timelines may add 3–5 additional days.
Can I get a partial refund for unused months?
No, we do not offer prorated refunds. You keep full access to your account until the billing period ends.
What happens to my data after a refund?
Your account closes after a refund. You have 90 days to export your data before it is permanently deleted.
Are add-on features refundable?
Add-ons follow the same refund policy, except usage-based credits (SMS/API) which are non-refundable once used.
What if I was charged after cancellation?
We will fully refund incorrect charges if you contact us immediately with details.
Can I switch plans instead of refunding?
Yes. You may downgrade or switch plans anytime. Contact support for assistance.